Zendesk Implementation Architect

Horatio is looking for a Zendesk Implementor in Bogotá, Colombia, to lead the design and deployment of Zendesk environments for clients. The role focuses on architecting solutions and managing multi-channel configurations.

The ideal candidate should have extensive experience with Zendesk, advanced technical skills, and the ability to drive operational excellence in customer experiences. Responsibilities include full-cycle implementations and maintaining KPI dashboards.