YMCA BC Director for Membership Operations

Join YMCA BC as the Director of Membership Operations, located within the Lower Mainland. This full-time position emphasizes leadership in membership growth and service delivery excellence.
In this role, you will lead YMCA Membership Centres reporting to the VP of Health, Fitness, and Aquatics. Your focus will be on supervising Centre Managers, ensuring compliance with performance standards, and fostering membership retention. As the director, you will implement strategic goals that advance health equity and achieve financial objectives while developing high-performing teams.
Key Responsibilities:
• Lead coordination of services across several membership centres
• Train and coach teams for operational success
• Ensure performance targets are met and improved
• Deliver strategic initiatives supporting $25M+ in revenue
• Oversee compliance with YMCA service standards
Requirements:
• 5-10 years of relevant senior leadership experience
• Expertise in managing ...