Workforce Management Specialist

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Reporting to the VP of Operational Enablement and partnering with Operations Support and Retail Leadership, the Workforce Management Specialist is instrumental in the deployment and ongoing support of contact center technology, processes, and analytics. This role ensures the leadership team is equipped with robust reporting, accurate forecasting, optimized scheduling, real-time monitoring, and the broader operational capabilities required to drive performance and informed decision-making.

A day in the life –

Workfo...