Workforce Capacity Planning Analyst

About the role

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning Analyst is leading and managing end to end headcount resource planning life cycle and site performance to ensure enable effective management and of all inbound and back office work types across a vast insurance enterprise. The position will have high visibility to all operations teams internally.

What you will do

Responsibilities will include, but are not limited to, the following:

Implementation and maintenance of best practice resource planning practices

• Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise.
• Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategi...