Workforce Associate

The Workforce Associate is responsible for creating of staffing model and scheduling staff to accommodate day-to-day efficiency. The WFM Associate will provide the data and analysis to ensure staffing levels are appropriate to handle the clinic staff requirement while also meeting the needs of Operations and the business.

Duties And Responsibilities

• Develop a clinic staffing schedule.
• Collect, review, analyze, and interpret relevant data to identify challenges in the workforce.
• Prepare workforce analysis reports for business needs.
• Provide recommendations to improve the workforce to reduce overheads and increase client experience.
• Generate regular and ad-hoc/real-time reports on a variety of Client metrics.
• Provide periodic reports and data trends containing performance data to support Operations.
• Respond to Service Level variations.
• Maintain employee records in the database.
• E...