Work Force Planning Associate, Client Care (Bogotá)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Responsibilities

• Monitors service levels, abandon rates and aux utilization for multiple lines of businesses and sites.
• Engages managers in real time actions needed to meet performance objectives.
• Adjusts agent skills as needed to manage service levels in a multi-skill environment.
• Respon...