Wholesale Payments Client Success Team Leader

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provides support to the team while partnering with other teams to improve processes, roll out new features/products and advance business initiatives that have major financial impacts to the Company.
2. Keeps abreast of industry trends in Wholesale Solutions by networking with industry contacts, and other activities to identify best practices.
3. Meets sometimes less-clearly defined demands and influences junior colleagues.
4. Maintains strong and open partnerships with Line of Business, Product, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths and opportunities for improvement.
5. Assists in developing and implementing short-term and long-term str...