WestJet Contact Centre Integrations Advisor

Contribute to WestJet's mission as a Contact Centre Integrations Advisor, collaborating five days a week to enhance customer experiences. Lead projects focused on streamlining processes and integrating technology solutions.
This role involves partnering with leadership and teams to manage complex initiatives that focus on operational excellence and guest satisfaction. A successful candidate will bring expertise in project management, data analysis, and stakeholder communication. Your efforts will directly impact the consistency and quality of services provided.
Key Responsibilities:
• Oversee complex initiatives using structured project management
• Cultivate relationships with internal and external stakeholders
• Utilize methodologies for process measurement and optimization
• Create detailed performance reports for projects
• Implement initiatives that enhance service delivery
Requirements:
• 3–6 years of experience in Contact Centre roles
• Knowledge of...