Wanted: Product Support Specialist

Wanted: Product Support Specialist HCLTech • São Leopoldo, Estado do Rio Grande do Sul, Brasil

Descrição da vaga

What are we looking for:

Customer Communication Excellence

• Experience working with international customers (North America & Europe)
• Advanced English
• Ability to simplify complex technical concepts into clear, user-friendly language
• Confidence to lead and manage customer calls independently
• A structured approach: problem → analysis → solution
• Strong written & verbal communication (emails, calls, demos, KT sessions)
• Experience handling customer queries with ownership and minimal supervision

Technical Product Support Expertise

• Experience supporting enterprise products (SaaS or on-prem)
• Strong analytical and problem-solving skills
• Hands-on experience troubleshooting across:
• Applications
• APIs
• Dat...