Opportunity Description
What are we looking for:
Customer Communication Excellence
- Experience working with international customers (North America & Europe)
- Advanced English
- Ability to simplify complex technical concepts into clear, user-friendly language
- Confidence to lead and manage customer calls independently
- Experience handling customer queries with ownership and minimal supervision
Technical Product Support Expertise
- Experience supporting enterprise products (SaaS or on-prem)
- Strong analytical and problem-solving skills
- Hands-on experience troubleshooting across:
- Applications
- APIs
- Databases
- Networking & security layers
- Ability to go beyond ticket handling:
- Root cause analysis
- Comfortable working in live production environments independently
- Familiar with SailPoint tool.
- Knowledg...
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