VP Customer Success l SAAS l Series C l Bangalore

About Our Client Our client is India's leading fintech SaaS platform helping businesses automate finance workflows. Backed by marquee investors, as we expand our enterprise and mid‑market footprint, the Customer Success function is at the heart of driving product adoption, retention, and long‑term value for our customers. Job Description 1. Customer Strategy & Leadership - Build and execute the long‑term customer success strategy across onboarding, adoption, retention, and growth. - Define organizational design, hiring plans, and competencies for the Customer Success team. - Champion a customer‑first culture across the company. 2. Customer Lifecycle Ownership - Own the entire post‑sales journey from implementation to value realization. - Create scalable onboarding, QBR, renewal, and expansion playbooks. - Ensure high product adoption across modules 3. Drive Customer Outcomes & Metrics - Own and improve key CS metrics: - Net Revenue Retention (NRR) - Gross Retention - Product Adoption -...