Voice Specialist

Job Title: Voice Specialist (Five9)

Location - Montréal, Burlington, Trois-Rivières or remote (2 days / week onsite)

Duration – 6 months - (no possibility of renewal)

Overview

This is a short-term contract focused on helping clear an existing backlog and supporting ongoing Five9 platform initiatives .

KEYS

• Specific, hands-on Five9 experience required for this role.
• Be able to hit the ground running.
• Have deep IVR experience.
• Five9 experience is critical. The manager emphasized that candidates should already be comfortable working within the Five9 platform and able to hit the ground running.

The strongest candidates will have hands-on development experience within Five9 , including scripting, integrations, and technical troubleshooting.

Candidates who can understand issues and identify root causes within the platform are preferred ov...