Opportunity Description
Enhance customer experiences with ALTEN Canada as a Voice Specialist. Leverage your expertise in CCaaS and Five9 technology to deliver optimal solutions in a hybrid work environment.
ALTEN Canada, a subsidiary of ALTEN, is seeking a Voice Specialist/Consultant with robust skills in Contact Center as a Service. You will focus on building IVR scripts, managing dialer campaigns, and integrating APIs to streamline communications. Your role in optimizing cloud contact center architecture will play a pivotal role in enhancing customer journeys across multiple platforms.
Key Responsibilities:
• Build and deploy multi-level IVR scripts in Five9 Studio
• Manage outbound dialer campaigns effectively
• Develop API integrations for CRM synchronization
• Troubleshoot call traces and platform logs
• Design custom reports for KPIs
Requirements:
• Five9 Certified Administrator required
• 5+ years in CCaaS or Telecom Engineering
• Experience with JSON, REST, SOAP, and W...
ALTEN Canada, a subsidiary of ALTEN, is seeking a Voice Specialist/Consultant with robust skills in Contact Center as a Service. You will focus on building IVR scripts, managing dialer campaigns, and integrating APIs to streamline communications. Your role in optimizing cloud contact center architecture will play a pivotal role in enhancing customer journeys across multiple platforms.
Key Responsibilities:
• Build and deploy multi-level IVR scripts in Five9 Studio
• Manage outbound dialer campaigns effectively
• Develop API integrations for CRM synchronization
• Troubleshoot call traces and platform logs
• Design custom reports for KPIs
Requirements:
• Five9 Certified Administrator required
• 5+ years in CCaaS or Telecom Engineering
• Experience with JSON, REST, SOAP, and W...
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