Voice Operations Team Lead

Integon Service Co. is seeking a Voicework Supervisor to lead a team of 14–16 associates, drive KPIs, and coach staff to meet company goals. The role covers coaching, performance reviews, attendance management, and workflow optimization to ensure a premier customer experience.

Joining the team involves managing multiple priorities, providing growth opportunities, and upholding standards and policies. This role emphasizes lead-by-example behavior and collaboration with peers to support a high