Virtual Care Support Service Medical Assistant

Virtual Care Support Service Medical Assistant

Summary 

Virtual Care Support Service Medical Assistant work alongside clinicians and perform services in accordance with the telephone triage physician’s orders. Medical assistants are trained to perform administrative as well as clinical duties under the supervision of the Director of Medical Affairs and Telephone Triage physicians. 

Duties and Responsibilities 

1. Courteously answers telephones and directs calls to appropriate staff. 

2. Records demographics in Electronic Health Record (EHR) system. 

3. Verifies patients’ insurance information, addresses and telephone numbers to ensure proper billing and accuracy. 

4. Provides excellent customer service for patients. 

5. Types, records, reports, and correspondences. May use Windows XP for these tasks. 

6. Receives and routes messages and documents. 

7. Schedules follow-up physician a...