Vidir Technical Support Specialist Opportunity

Become a Technical Support Specialist at Vidir Solutions, located in Arborg, Manitoba. This advanced support role focuses on resolving technical challenges for customers effectively.
Your responsibilities will include providing expertise in troubleshooting and enhancing technical processes, whilst mentoring junior support staff. An essential part of your role will be to provide valuable feedback to product teams and travel to customer sites as needed, requiring a valid Class 5 Driver’s License.
Key Responsibilities:
• Resolve complex technical issues for customers
• Use troubleshooting techniques for problem-solving
• Mentor less experienced technical support team members
• Provide timely escalation of unresolved issues
• Collaborate on product feedback and improvements
Requirements:
• Customer service experience of 2+ years preferred
• Hands-on experience with HMI systems and automation
• Familiarity with ERP systems like SAP or Dynamics
• Excellent...