Vetify Supplier Support Manager Position

Lead Avetta's Vetify Supplier Support operations in a hybrid role, ensuring exceptional service while driving growth strategies. Engage with cross-functional teams to enhance supplier experiences through automation and support excellence.
As the Manager of Vetify Supplier Support, you will oversee daily operations for frontline teams and BPO partners to provide high-quality service in multiple languages. Your impactful leadership will ensure effective case management, improve operational metrics, and facilitate the adoption of AI solutions. Drive process enhancements that simplify workflows and bolster supplier satisfaction across platforms.
Key Responsibilities:
• Lead Vetify Supplier Support teams and manage BPO partnerships
• Optimize case management operations to enhance efficiency
• Promote automation and AI adoption within support functions
• Implement process improvements for key performance metrics
• Maintain standardized documentation for support operation...