UX Writer

Overview

At Canada Life, content is a critical part of the customer experience. We’re looking for a UX Writer who creates and optimizes content that helps people navigate complex financial, health and insurance decisions with confidence. This role applies human-centered design principles, content strategy and design thinking to shape end-to-end digital experiences across websites, apps and authenticated experiences. You’ll work as part of cross-functional teams to ensure content is integrated into every stage of the product development process—from discovery and research through design, testing and delivery.

What you’ll do

• Design content that improves the customer experience.
• Create clear, concise and accessible content for websites, apps, tools, forms and end-to-end service experiences.
• Design content that supports customer goals and helps users complete tasks.
• Apply plain language principles to simplify complex financial,...