UX Content Designer, Conversational AI

OVERVIEW

We’re hiring a Senior Content Designer to shape AI experiences for an enterprise financial services client. This role goes beyond traditional UX writing. You’ll help design how the product thinks, responds, and behaves through language.

As a core member of a cross-functional pod, you’ll shape conversational patterns, reduce risk, and make sure content is clear, compliant, and genuinely useful to clients. You’ll partner closely with product, design, engineering, data, and legal.

Rate: $56/hour T4

6 month contract, with high potential to extend

RESPONSIBILITIES

• Design conversational experiences where language is the interface
• Create structured response patterns, prompts, and reusable conversation frameworks
• Define and evolve voice, tone, and behavioural guidelines for AI-driven interactions
• Build content guardrails that manage risk, ambiguity, and...