User Experience Researcher

SkyPrep is a profitable and growing B2B SaaS company delivering a modern learning management system to mid-market organizations. Our mission is simple: The LMS Without the Mess.

We are looking for a UX Researcher (Product Researcher) to deeply understand our customers—who they are, how they work, and why they make decisions. This role is focused on uncovering real user needs, workflows, and motivations that directly shape what we build.

You will be responsible for generating high-quality insights about our customers and translating those insights into clear product direction.

Customer & Workflow Research

Conduct in-depth user interviews with customers and prospects

Understand how customers currently solve problems (workflows, tools, processes)

Map end-to-end user journeys and real-world use cases

Identify pain points, inefficiencies, and unmet needs

• Uncover t...