User-Centric Service Designer Role at OMERS

Transform user experiences as a User-Centric Service Designer with OMERS in a hybrid work model. Spearhead design initiatives from discovery through delivery while focusing on user engagement.This essential role requires over five years of experience in service design, customer experience, and user research. You will lead cross-functional workshops to align teams, ensuring the development of user-focused service solutions. Using storytelling and effective communication, you'll synthesize insights into strategies that consider both business impacts and member value.Key Responsibilities:
• Lead workshops with cross-functional teams for ideation
• Manage end-to-end service design processes
• Conduct qualitative and quantitative research diligently
• Develop service artifacts, including journey maps
• Design tailored service propositions addressing user demandsRequirements:
• 5+ years in service design or equivalent field
• Expertise in human-centered design methodolog...