Us collections team leader — coach, optimize kpis & csat

A leading services provider is seeking a Collections Team Leader to manage outstanding payments for U. S. clients. This role involves guiding the team to achieve performance goals in a high-pressure environment. The ideal candidate will have at least 2 years of experience, strong problem-solving skills, and the ability to work U. S. shifts. They will foster a high-performance culture and ensure quality standards are met.
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