UAE Nationals only- Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Ex[...]

Job Purpose

To delight internal and external customers over the phone (inbound & outbound - call back).

Key Result Areas

Achieve the required KPI set in terms of Adherence, CRD, AHT, Quality score, post call survey, NPS.

Responsibilities

• Interact with customers over the phone, chat, and email to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over live chat, email or telephone.
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback toward continual product development.
• Operate in a Call Centre environment where the interface with customers is over the telephone.
• Operate within standard rules and guidelines set by the Bank and additional ones set by the Direct Banking Center.
• Focus on exp...