Opportunity Description
Is this role right for you?
In this role you will:• Contributes to the Intake team by acting as the first point of contact for customers who engage the CCAO as part of the Complaint Resolution Process.
• The incumbent will contribute to a high performing team by adhering to our ScotiaBond values and promoting a client centric experience that creates value to our clients.
• Support effective handling of complaint intake for the CCAO which includes:
o ensuring the completeness, accuracy and timely completion of various administrative tasks associated with opening cases, distributing correspondence to the appropriate manager and responding to customer contacts both written and verbal.
o consistent adherence to Service Level Agreement standards and time frames when responding to customers.
• Foster good working relationships with other units in the Complaint Resolution Process both within the Bank (i.e. Escalated Consumer Customer Concerns O...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position