Opportunity Description
Job Purpose
The Technical Specialist provides expert technical support across the dealer network to ensure high-quality diagnosis, repair, and service standards. This role supports workshop efficiency, technician capability building, and customer satisfaction by acting as the technical authority for complex vehicle concerns and manufacturer standards.
Key Responsibilities
Technical Support & Diagnostics
Serve as the primary technical escalation point for complex vehicle issues that cannot be resolved at dealer level
Conduct advanced diagnostics, root cause analysis, and corrective action planning
Support workshops in resolving repeat repairs and critical quality concerns
Liaise with principals and manufacturers on technical cases, warranty issues, and field reports
Dealer & Workshop Support
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