Training Lead in Customer Relations at Honda

Lead the Customer Relations training initiatives at Honda Canada with a focus on both in-office and remote methodologies. This role is critical for developing new hires and enhancing team skills.
As the Customer Relations training lead, you will craft and deliver instructional materials for onboarding, ongoing skills training, and case management. Your leadership will directly impact associate performance during their nesting period. Familiarity with various training methods and strong communication skills are essential for collaboration with different departments.
Key Responsibilities:
• Develop effective training materials for new hires
• Oversee nesting periods for associates
• Facilitate continuous training for skills improvement
• Support case management for higher tiers
• Perform other assigned duties from management
Requirements:
• Related college diploma required
• Minimum of 5 years in call center environments
• Bilingualism (French/English) is...