Training And Development Specialist

Training and development specialistKey Responsibilities- Deliver instructor-led training programs for dealership aftersales personnel, including Service Managers, Service Advisors, Warranty Administrators, and other dealership staff.
- Facilitate classroom sessions, practical workshops, interactive activities, knowledge assessments, and trainee evaluations.
- Coordinate all on-site training activities, including logistics, attendance tracking, and training administration.
- Monitor trainee performance and collect dealer feedback to identify capability gaps and recommend continuous improvement actions.
- Prepare training reports, assessment records, and dealership capability improvement analyses.
- Adapt and localize global training materials to meet the needs of the Mexican market.
- Develop training content covering service processes, customer experience, complaint handling, dealership operating standards, and customer satisfaction (NPS).
- Collaborate w...