Trading Support Consultant (Castilla-La Mancha)

You will join a world‑class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game‑related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytic...