Opportunity Description
Join Air as a Senior Support Specialist in Toronto, focusing on expert billing support. Manage complex inquiries and payments as our first customer support hire in the city.
This role is pivotal at Air, where you'll take ownership of inbound billing questions and grow into broader customer support. With 2-4 years of experience required, your responsibilities will include handling Stripe operations and vendor management. Strong written and verbal communication skills are essential as you help customers understand their billing issues and resolve disputes.
Key Responsibilities:
• Own the billing support inbox for inquiries
• Execute complex Stripe operations for payments
• Manage enterprise billing workflows and vendor forms
• Handle customer tax exemption setup
• Investigate disputed invoices with clear communication
Requirements:
• 2-4 years in billing support or a related role
• Fluency with Stripe and payment platforms
• Familiarity with enterprise to...
This role is pivotal at Air, where you'll take ownership of inbound billing questions and grow into broader customer support. With 2-4 years of experience required, your responsibilities will include handling Stripe operations and vendor management. Strong written and verbal communication skills are essential as you help customers understand their billing issues and resolve disputes.
Key Responsibilities:
• Own the billing support inbox for inquiries
• Execute complex Stripe operations for payments
• Manage enterprise billing workflows and vendor forms
• Handle customer tax exemption setup
• Investigate disputed invoices with clear communication
Requirements:
• 2-4 years in billing support or a related role
• Fluency with Stripe and payment platforms
• Familiarity with enterprise to...
Interested in this opportunity? Apply now through Expertini.
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