Opportunity Description
Drive excellence in customer service as a B2B Customer Support Specialist III at Teleperformance in Toronto. Support dental offices by resolving intricate issues and identifying opportunities for growth.
This regular, full-time role requires consultative skills and the capacity to manage challenging escalations effectively. You'll operate in a hybrid setup, initially working on-site for 90 days. Your role focuses on enhancing relationships and maintaining customer satisfaction, making a real impact within the business.
Key Responsibilities:
• Handle high-complexity escalations concerning billing and disputes
• Offer consultative support tailored to specific client needs
• Oversee distributor and channel relationships thoroughly
• Manage escalation and de-escalation processes with clients
• Report and identify systemic issues affecting service
Requirements:
• 2-4 years of relevant B2B or customer service experience
• Skills in managing escalations in comple...
This regular, full-time role requires consultative skills and the capacity to manage challenging escalations effectively. You'll operate in a hybrid setup, initially working on-site for 90 days. Your role focuses on enhancing relationships and maintaining customer satisfaction, making a real impact within the business.
Key Responsibilities:
• Handle high-complexity escalations concerning billing and disputes
• Offer consultative support tailored to specific client needs
• Oversee distributor and channel relationships thoroughly
• Manage escalation and de-escalation processes with clients
• Report and identify systemic issues affecting service
Requirements:
• 2-4 years of relevant B2B or customer service experience
• Skills in managing escalations in comple...
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