Toronto Customer Performance Senior Analyst

Join Mastercard's team in Toronto, ON, as a Senior Analyst for Customer Performance. Drive customer engagement by resolving issues and monitoring operational performance.
In this essential role, you will analyze performance metrics to identify risks and optimization opportunities while ensuring adherence to Mastercard’s data integrity standards. Working alongside various teams, your contributions will help streamline processes, enhance customer support models, and drive product adoption. This role is vital for maintaining a robust support ecosystem as customer and product demands evolve.
Key Responsibilities:
• Monitor customer performance metrics and identify optimization opportunities
• Act as a key contact for customer escalations
• Collaborate cross-functionally with teams to improve operations
• Facilitate customer onboarding and communication
• Create reports and dashboards to measure performance
Requirements:
• Experience in customer support or analyti...