Opportunity Description
Join as a Client Solutions Team Leader in Downtown Toronto, focusing on strategic oversight of the client lifecycle and enhanced retention efforts. Lead teams towards excellence.
In this full-time role, you will manage Onboarding, Credit Operations, and Solutions teams, ensuring a high standard of client service. You’ll need a robust background in contact centers, where you’ll apply your 5+ years of leadership experience to foster a culture of First Call Resolution. Your role will emphasize operational excellence and mentoring team members.
Key Responsibilities:
• Coach and mentor to improve client journey
• Oversee retention management and client engagement
• Ensure seamless operations across teams
• Champion a First Call Resolution approach
• Develop strategies to mitigate client churn
Requirements:
• 5+ years in a high-volume Call Centre environment
• Leadership experience in managing teams
• Ability to analyze data and derive actionable insights
...
In this full-time role, you will manage Onboarding, Credit Operations, and Solutions teams, ensuring a high standard of client service. You’ll need a robust background in contact centers, where you’ll apply your 5+ years of leadership experience to foster a culture of First Call Resolution. Your role will emphasize operational excellence and mentoring team members.
Key Responsibilities:
• Coach and mentor to improve client journey
• Oversee retention management and client engagement
• Ensure seamless operations across teams
• Champion a First Call Resolution approach
• Develop strategies to mitigate client churn
Requirements:
• 5+ years in a high-volume Call Centre environment
• Leadership experience in managing teams
• Ability to analyze data and derive actionable insights
...
Interested in this opportunity? Apply now through Expertini.
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