Tier 2 Support Specialist for E-Commerce

Enhance TikTok's customer experience as a Tier 2 Support Specialist for E-Commerce. Address escalated issues and improve service quality in a collaborative environment.
This position within TikTok's Governance and Experience team demands agility and strong communication skills. You will manage escalated inquiries, pinpoint root causes, and liaise with various departments to ensure issues are resolved efficiently. Your focus will be on fostering relationships with sellers and continuously improving overall service quality through proactive problem-solving.
Key Responsibilities:
• Handle escalated inquiries in the CRM system
• Document resolutions and identify root causes
• Escalate critical issues promptly
• Collaborate with other teams for resolution
• Build long-term seller relationships
Requirements:
• BA/BS degree or equivalent experience
• Minimum 2 years in customer service
• Excellent written and verbal skills
• Strong problem-solving capabilit...