Tier 2 Support Engineer

Tier 2 Support Engineer

Are you the kind of IT professional who enjoys solving complex Microsoft 365 issues, taking ownership of challenging incidents, and delivering exceptional customer support in a fast‑paced managed services environment? If so, this opportunity is for you.

Responsibilities

• Provide advanced Tier 2 technical support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, and Entra ID (Azure AD).
• Own and resolve complex technical incidents by performing structured troubleshooting, root cause analysis, and leveraging diagnostic tools and logs.
• Manage incidents end‑to‑end, ensuring accurate documentation, proactive communication, and resolution within established SLAs and KPIs.
• Collaborate with Tier 3 teams, Microsoft Support, and cross‑functional teams, escalating issues only after completing thorough technical investigation.
• Contribute to continuous servi...