Tier 1 And Tier 2 Support Specialist Ottawa

Elevate customer satisfaction as a Technical Support Specialist, providing outstanding solutions for technical inquiries. Your expertise will extend from basic Tier 1 issues to more complex Tier 2 challenges in this energetic role. As a Technical Support Specialist, you will address customer inquiries efficiently across different platforms.

Your responsibilities will include diagnosing and troubleshooting a variety of technical problems while documenting interactions accurately in our ticketing system. Your ability to elevate complex issues ensures proper handling and resolution by the technical teams.

Key Responsibilities

• Answer customer inquiries through phone, email, and chat
• Diagnose and resolve hardware, software, and network issues
• Accurately document all interactions and resolutions
• Escalate complex technical problems as necessary

Requirements

• Bachelor’s degree in Information Technology or r...