TELUS Digital Change Management Director

Be at the forefront of AI transformation at TELUS Digital as the Director of Programs & Change Enablement. Engage with a multinational team to redefine customer experience through strategic initiatives.

This role focuses on integrating storytelling with technology investments to craft compelling narratives around the CXAI mission. As a leader, you will manage large-scale change, drive tangible results, and develop programs that ensure a culture shift towards AI-first capabilities. Your expertise will empower stakeholders by linking performance metrics to transformational outcomes.

Key Responsibilities:
• Create strategic communications for internal and external stakeholders
• Deliver measurable outcomes on key performance metrics
• Manage the CXAI transformation roadmap effectively
• Build leadership capabilities across the organization
• Lead by example using AI tools in organizational practices

Requirements:
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