Telesales consultant | meridian wine merchants | cape town

Meridian Wine Merchants is seeking a dynamic Outbound Telesales Consultant, based inCape Town. This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team.

Responsibility includes: New product introduction and upliftment procedure to be carried out as per SOP. Effective planning of the call cycle as per contact and coverage SOP. Calling customers in accordance with the agreed call cycle. Assisting new customers in opening new accounts as per SOP on new accounts. Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid. Actively building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g. send complimentary bottle of wine on customer’s birthday) as per SOP. Identify and execute promotional opportunities/requirements as p...