Opportunity Description
Enhance your IT career at CGL as an Associate Telecommunications Analyst in a hybrid role. Support the Genesys Cloud platform while elevating telephony experiences for users.
In this temporary full-time position with CGL's IT department, you will play a critical role in managing administrative tasks and resolving technical incidents related to telephony services. You will be involved in user management, incident troubleshooting, and leveraging effective collaboration with support teams. Your ability to use Genesys Cloud and Service Now will position you for success.
Key Responsibilities:
• Manage user additions and changes within Genesys Cloud
• Troubleshoot connectivity and call quality issues
• Collaborate with support teams for efficient incident resolution
• Recommend workflow improvements for better efficiency
• Ensure accurate user access and telephony features
Requirements:
• 3 years in a technical environment or similar role
• Post-secondary educat...
In this temporary full-time position with CGL's IT department, you will play a critical role in managing administrative tasks and resolving technical incidents related to telephony services. You will be involved in user management, incident troubleshooting, and leveraging effective collaboration with support teams. Your ability to use Genesys Cloud and Service Now will position you for success.
Key Responsibilities:
• Manage user additions and changes within Genesys Cloud
• Troubleshoot connectivity and call quality issues
• Collaborate with support teams for efficient incident resolution
• Recommend workflow improvements for better efficiency
• Ensure accurate user access and telephony features
Requirements:
• 3 years in a technical environment or similar role
• Post-secondary educat...
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