Opportunity Description
Qualifications:
- 2+ years of experience in training or facilitation (Telco/BPO preferred)
- Excellent communication and presentation skills
- Amenable to shifting schedules and fast-paced environments
Perks & Benefits:
- Competitive salary package
- Career growth opportunities
What you'll do:
- Facilitate onboarding and upskilling sessions for Telco support teams
- Design and deliver training modules aligned with client standards
- Monitor trainee performance and provide coaching for improvement
- Collaborate with operations and QA to ensure training effectiveness
- Conduct post-training evaluations and recommend enhancements
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