Technology Support Engineer - Unified Communications & Voice Engineering

Technology Support Engineer Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Unified Communications and Voice Engineering professional with 5–8 years of experience in designing, deploying, and supporting enterprise telephony and contact center solutions. Specialized in AudioCodes SBC, Zoom Contact Center, and cloud-based telephony integrations, with strong expertise in SIP/VoIP troubleshooting, UC health monitoring, and L2/L3 escalation management...