Technical Support Specialist

Our customers rely on RedTrack to make critical business decisions based on their data. In this role, you will help ensure that their tracking works as expected, issues are resolved quickly and accurately, and every customer feels supported and confident using our product. Your work directly impacts customer trust, retention, and the overall quality of the RedTrack experience.
Tasks
Providing troubleshooting and technical support to clients via e-mail and live chat
Assisting with all cases of RedTrack clients and providing support by helping to identify various issues
Supporting clients in configuring accounts to ensure a successful customer journey
Keeping accurate notes and details on support requests
Communicating with the team members regarding ongoing issues
Documenting software problems for review and correct actions
Troubleshooting, first-level diagnostics, providing technical and product expertise to clients’ queries
Working cross-functionall...