Technical Support Specialist in Oakville

Geotab is seeking a Technical Support Specialist fluent in French to deliver exceptional service and technical expertise in Oakville, Ontario. This permanent, full-time role focuses on resolving customer issues across multiple platforms.

In this role, you will assist customers by diagnosing complex technical problems and providing effective solutions while maintaining a thorough documentation process. Your communication skills and technical knowledge will be crucial as you work with customers and partners, ensuring their satisfaction and facilitating smooth operations.

Key Responsibilities:
• Diagnose issues with Geotab products and partner technologies
• Provide support through various communication channels
• Document all interactions and resolutions for future reference
• Coordinate product returns and technical implementations
• Resolve customer complaints and escalate issues when necessary

Requirements:
• B...