Opportunity Description
Become a key player in customer success as a Technical Support Specialist at a thriving FSM software company. Your investigative skill set will deliver reliable support remotely and onsite.
This role in the North American Support team focuses on providing exceptional technical assistance while acting as a liaison between customers and engineering. Responsibilities include managing tickets, deep-dive technical investigations, and cross-functional collaboration to address and resolve inquiries effectively.
Key Responsibilities:
• Evaluate and resolve incoming technical requests via helpdesk
• Investigate issues by reproducing behaviors in test environments
• Collaborate with engineering to identify and address core issues
• Conduct diagnostics using log analysis and API testing
• Assist clients in activating and optimizing new features
Requirements:
• Solid background in Customer Support within a B2B SaaS context<...
This role in the North American Support team focuses on providing exceptional technical assistance while acting as a liaison between customers and engineering. Responsibilities include managing tickets, deep-dive technical investigations, and cross-functional collaboration to address and resolve inquiries effectively.
Key Responsibilities:
• Evaluate and resolve incoming technical requests via helpdesk
• Investigate issues by reproducing behaviors in test environments
• Collaborate with engineering to identify and address core issues
• Conduct diagnostics using log analysis and API testing
• Assist clients in activating and optimizing new features
Requirements:
• Solid background in Customer Support within a B2B SaaS context<...
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