Technical Support Specialist (German) Lisbon, Portugal

Are you a Germanspeaking techminded professional ready to deliver reliable support while living in Lisbon, a city where tradition, sunshine and quality of life meet modern international business? We are looking for a Germanspeaking Technical Support Specialist to join our team and provide highquality, responsive support from the heart of Portugals capital.

What youll do

• Provide technical support to clients via phone, email, or chat, handling inquiries related to product usage, connectivity, and functionality. 
• Perform initial troubleshooting: check network, devices, software setups; guide 
• Escalate unresolved or complex issues to advanced support teams documenting cases clearly in ticketing or CRM systems. 
• Contribute to updates to the knowledge base and suggest improvements based on recurring issues. 
• Work with a hybrid setup; shift work is part of the role, including evenings/weekends when...