Opportunity Description
Join Baffinland as a Technical Support Specialist and grow your IT career. This role focuses on troubleshooting, ticket management, and asset inventory in the Arctic mining environment.
Baffinland is looking for a Technical Support Specialist to offer IT Help Desk support at the Mary River Property. The position involves addressing user technical issues, monitoring support requests, and maintaining IT equipment and inventory. You will collaborate with the Oakville team to ensure all user needs are met in alignment with operational standards.
Key Responsibilities:
• Troubleshoot hardware and software problems efficiently
• Triage requests and assign tickets to appropriate technicians
• Monitor trends in support requests and escalate when necessary
• Provision phones and install new equipment for end users
• Enforce Baffinland security procedures and practices
Requirements:
• Strong customer service skills to assist users
• Proficient in creating business do...
Baffinland is looking for a Technical Support Specialist to offer IT Help Desk support at the Mary River Property. The position involves addressing user technical issues, monitoring support requests, and maintaining IT equipment and inventory. You will collaborate with the Oakville team to ensure all user needs are met in alignment with operational standards.
Key Responsibilities:
• Troubleshoot hardware and software problems efficiently
• Triage requests and assign tickets to appropriate technicians
• Monitor trends in support requests and escalate when necessary
• Provision phones and install new equipment for end users
• Enforce Baffinland security procedures and practices
Requirements:
• Strong customer service skills to assist users
• Proficient in creating business do...
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