Opportunity Description
Elevate client satisfaction at ISAAC as a Technical Support Specialist focused on troubleshooting technical issues in the trucking industry. Deliver optimal client experiences by resolving cases promptly and professionally.
In this role, you'll manage and support clients through the incident tracking system, ensuring high-quality service aligned with SLAs and KPIs. With 2-3 years of technical support experience, you will analyze and elevate issues while providing essential training on the ISAAC solution. Your proficiency in both French and English will help maintain seamless communication with diverse clients.
Key Responsibilities:
• Manage customer requests to prioritize resolutions
• Analyze and document technical issues for reference
• Communicate clear resolutions to clients
• Follow up consistently until issues are resolved
• Maintain case documentation and share knowledge
Requirements:
• College diploma in computer science or related field
• 2-3 year...
In this role, you'll manage and support clients through the incident tracking system, ensuring high-quality service aligned with SLAs and KPIs. With 2-3 years of technical support experience, you will analyze and elevate issues while providing essential training on the ISAAC solution. Your proficiency in both French and English will help maintain seamless communication with diverse clients.
Key Responsibilities:
• Manage customer requests to prioritize resolutions
• Analyze and document technical issues for reference
• Communicate clear resolutions to clients
• Follow up consistently until issues are resolved
• Maintain case documentation and share knowledge
Requirements:
• College diploma in computer science or related field
• 2-3 year...
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