Technical Support Specialist (2nd and 3rd shift)

Colorado residents: Typical starting pay for this role is $19-$21 per hour depending on experience.

Responsibilities

• Multiple hourly shifts available. 2nd shift (3pm-12am CST) and 3rd shift (11pm-8am CST).
• Work in an inclusive and supportive call center environment assisting residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.
• Diagnose technical issues, implement solutions, and schedule service appointments when necessary.
• Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.
• Conduct follow-ups with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets.
• Accurately document customer interactions and support requests in our system.
• Collaborate with internal teams to improve customer...