Opportunity Description
The hardest tickets demand more than someone who can follow a script. They require an engineer capable of navigating unclear context, misconfigured systems, conflicting evidence, upset customers, and AI-generated false leads—then determining what the actual problem is. This position is designed for the support engineer who thrives on the unsolved case: replicating the failure, analyzing logs, tracking API behavior, examining JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI aggressively without blind trust.
Traditional support teams still operate on queues, macros, handoffs, and 'known issue' documentation. We are doing something different. Routine support is increasingly automated through AI and L1 processes, so human judgment is now reserved for the toughest problems. AI is not replacing you in this role. It is the instrument you direct, validate, challenge, and confirm.
This position is not about copying AI responses, making quick gue...
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