Technical Support Engineer - Tier 1 (Guadalajara)

Responsibilities

• Analyze technical trends and recommend product and documentation enhancements.
• Actively contribute to our online community and knowledge database for up-to-date customer information and solutions.
• Work closely with global Support offices (US, Mexico, Europe, Australia, Singapore, Japan) and customers worldwide.

Qualifications / Experience

• 1–2+ years work experience in a customer‑focused position.
• Fluency in written and spoken English is required.
• Exposure to online technical problem‑solving and triage.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Understanding of internet technologies including browsers, networking, firewalls & proxy servers.
• Required to be flexible, detail‑oriented and organized with the ability to multi‑task.
• Working knowledge of web‑based technologies, including HTML, XML, FTP, JavaScript, an...