Technical Support Engineer- Service Management

OVERVIEW

We are looking for an experienced Technical Support Engineer- Service Management with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our Client's partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the Client's software and platform.

Location: Toronto, Ontario

Pay: T4 40-43/h

RESPONSIBILITIES

In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the Client's software platfor...